How it works
From carrier notice to monitored lines in weeks, not quarters
The technology is the easy part. What makes projects succeed is auditing before quoting, porting before installing, and testing before releasing copper.
The short answer
A POTS replacement project runs in five stages: audit the lines, validate coverage, port the numbers, install and test the managed box, then release copper. The analog equipment is never modified – only the transport underneath it changes, and every line is supervised from cutover onward.
The project
Six phases, with realistic durations
011–2 weeks
Discovery and line audit
- Full copies of carrier invoices and customer service records collected
- Each analog line mapped to a building, room, and piece of equipment
- Dead lines flagged for disconnect rather than replacement
- Life-safety lines separated from convenience lines
023–5 days
Design and coverage validation
- Cellular signal checked per service address across multiple carriers
- Transport chosen per site: cellular primary, fiber primary, or both
- Device count sized against the 8-line capacity per box
- External antenna requirements identified up front
032–4 weeks
Porting and provisioning
- Letters of authorization prepared against the exact CSR account name
- Port requests submitted and firm order commitment dates confirmed
- Boxes preconfigured, labeled per site, and shipped
- Central stations notified of the planned cutover window
04Hours per site
Install and cutover
- Box powered, analog pairs landed, dial tone verified per port
- Alarm accounts placed on test; signal tests run to the receiver
- Elevator phones called from the cab and answered at the monitoring center
- Fax lines tested at realistic page counts
05Same week
Documentation and copper release
- Line inventory, test logs, and device records delivered
- Copper disconnect orders submitted only after verified testing
- Billing verified against the disconnected lines the following cycle
06Continuous
Ongoing supervision
- Per-line dial tone and transport supervision, 24/7
- Battery health and power-loss events alerted
- Alert history retained for inspections and audits
- Hardware replaced under the monthly fee if it fails
Resilience
What happens when something fails
Every failure mode has a defined behavior, and every one of them raises an alert.
| Failure | Behavior | Alerting |
|---|---|---|
| Building power loss | Internal LFP battery carries all lines for up to 24 hours of standby | Power-loss alert immediately; low-battery alert as reserve drops |
| Primary carrier degraded | Dual SIM plus eSIM switches to an alternate carrier automatically | Transport-change alert with signal quality history |
| Fiber or broadband down | Cellular takes over as the active path | Path-failover alert to your contacts and our NOC |
| Analog port loses dial tone | Line flagged as failed; other lines unaffected | Per-line trouble alert naming site, port, and device |
| Device hardware failure | Replacement shipped under the monthly fee | Device-offline alert with dispatch on the same day |
FAQ
Questions about the process
Send us one phone bill and we'll do the rest
Send us a recent phone bill or a line count. We return a fixed monthly price, a cutover plan, and the savings math against your current copper.